COA Accreditation
Volunteers of America, Dakotas is pleased to announce the receipt of five year accreditation by the Council on Accreditation for all agency programs and services.
The three-year process of completing this accreditation has resulted in the following benefits to the community and the agency:
Improved service delivery that results in
- Reduced caseloads
- Increased emphasis on employee credentials
- Reduced supervisor-to-employee ratios, allowing more supervision of front line staff
Improved internal processes to
- Evaluate employee performance
- Identify problem areas within the organization and make necessary changes
- Effectively manage risk through established procedures for adverse situations
Improved employee morale through
- More employee investment in the transforming the organizational culture
- Reduced staff turnover and related costs of retraining
Recognition from governments, foundations and grant makers which may
- Provide monetary incentives for re-accreditation or reimbursement for services
- Provide regulatory relief
- Fulfill mandates