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Supporting individuals with intellectual & developmental disabilities

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Family Support

Volunteers of America, Dakotas serves as the fiscal agent for the four family support programs in Sioux Falls and collaborates with the Division of Developmental Disabilities to provide these services. Family support programs provide service coordination and financial assistance to families with individuals with developmental disabilities living at home. Each program serves approximately 40 families. The family support coordinators assist families in developing their individualized plans and assist in accessing a broad range of service supports to meet the families' needs. The coordinator also provides follow-along support and is available to assist during crises or when the needs of the family change. Often times, the coordinator will act as an advocate for the family reducing stress that accompanies this task.

In addition to service coordination and advocacy, families also receive financial assistance with extraordinary expenses as identified in their plan. These supports are centered on the entire family, not just the individual with the disability.

Depositphotos 99054228 Original


West Oak Residential Services

West Oak service components include:

  • Residential services
  • Independent living training
  • Educational services
  • Therapeutic and psychiatric services (individual, group and family)


Volunteers of America, Dakotas' West Oak residential program serves adolescents and adults who have intellectual and developmental disabilities and behavioral/emotional or psychiatric disorders. The South Dakota Department of Human Services Division of Developmental Disabilities has certified the program as a Community Support Provider. As such, the division periodically reviews West Oak for home- and community-based services certification and compliance with the administrative rules of South Dakota. In October 2006, West Oak received the highest level of national certification available from The Council on Quality and Leadership.

West Oak Training Center | South Dakota


Volunteers of America, Dakotas - Work Force

Volunteers of America, Dakotas' West Oak program is a community support provider founded in 1994 to help people with intellectual and developmental disabilities achieve their goals. The West Oak Vocational Training Center offers job skills training, employment search support, and job coaching for the people supported so that they can earn a living and be productive members of their community. Jobs vary by the person's interests and ablities and include, but are not limited to, the following:

  • Property management
  • Shipping/receiving
  • Car detailing
  • Woodworking
  • Sorting and small assembly
  • Medical supply packaging
  • Distribution
  • Rain barrel containers for gardens
  • Packaging and labeling

West Oak assists businesses in acquiring a qualified labor force at a fraction of the normal cost of hiring.  Your company can lower costs while people supported earn a fair market wage for their labor. Our professional and caring staff teaches our people supported the skills they need to produce high-quality work. The staff also monitors all work to ensure that contract demands are met in a timely manner and are completed at the highest level of quality.

Employer Benefits

Subcontracting with West Oak is the logical and economical choice to help meet your business needs. At the same time, you help people with intellectual and developmental disabilities become integral members of the community, which benefits us all!

  • Our professional staff can train 60+ employees for you.
  • You get the labor you need at an affordable rate.
  • We offer a diverse labor pool with a broad range of skills and provide all the management for that pool.
  • You subcontract less-skilled tasks to us and free up your skilled, on-site labor to do more for you.
  • Wages for our employees keeps money in our local economy.
  • Our Council on Quality and Leadership (CQL) certification meets high standards for the quality of life we provide our workers.

"The partnership between Avera McKennan Supply Chain and Volunteers of America has been very rewarding. The folks from VOA are a critical link in assisting our staff with supplying medical supplies to our patients. Avera values and appreciates the work of VOA. We are extremely grateful for the services they provide."

—Kevin Goos, Purchasing Manager, Material Management, Avera McKennan

"It's an organization that is focused with compassion and concern on improving the lives of people in our community."

—Darrell George, Building Products Incorporated

"We value our partnership with VOA as it enables people from a variety of backgrounds to come together to accomplish goals."


"VOA staff is dedicated and innovative change agents! They make a great community partner and host programs that are the perfect example of economic, social and environmental sustainability."

—Aimee Ladonski, Sustainability Coordinator for the City of Sioux Falls